In order to process your order, we will have to collect some information about you. ALL INFORMATION WE COLLECT WILL STAY WITH TRISH MILLINERY AND WILL NOT BE SHARED WITH ANY OTHER PARTY unless required by law.
We will only ask for information reasonably required to conduct our business.
Any time you access our site it happens via secure connection. Credit card number we collect is never transferred on the Internet in an insecure form. And we do not store your credit card information. You will have to enter it every time you place a new order. Those precautions make sure your credit card number is safe. As a customer you always have access to any information we have about you.
- Our site uses cookies (small pieces of data stored on your computer). Cookies are required for the website to operate properly. You can delete cookies from your browser at any time. By using our site, you agree to the use of cookies.
- Our site also uses tracking cookies from third-parties (such as google, Facebook, etc…). We carefully evaluated every third-party cookie provider to ensure no personal information is ever stored or transmitted in those cookies.
- Information stored in cookies is only used for improving your experience on our site. We do not store or share any of your personal data by using cookies.
- Cookies will normally expire after period of 30 days
- We will not use your contact information for any marketing purposes unless you explicitly agreed to participate. You can always change your preferences by logging into your account and changing newsletter preferences.
Nobody loves returns, but if you have to…
To return an Item:
Please e-mail us with the reason for return. Please include the order number and your details. We will treat each return request individually and will e-mail you with further instructions.
Damaged/Faulty items will be replaced at no cost to you.
If you would like to return or exchange an item, you can do so within 7 days from delivery of your order (14 days for customers outside of Australia). Any returns require return authorisation from us. Item(s) must be returned in original condition, unused and complete with all packaging and labels.
For all returned items, we will provide refund, excluding delivery costs. Additional admin fee may apply depending on how refund is processed:
- Refund to Credit Card — no refund fee
- Refund as Store Credit — no refund fee
- PayPal — additional 3% will be charged (this is what PayPal charges us)
As a general rule, we will credit your original purchase method, however we reserve the right to provide refund as store credit. You will be notified of a refund method when we provide you with return authorisation.
If you would like to change colour or size, you will only be charged delivery fee.
All orders are usually shipped in 1-2 working days from the payment clearing date (Credit card payments are cleared immediately). You will be notified by e-mail at the time your order is shipped.
All items are carefully packed to avoid damage in transit.
SHIPPING IN AUSTRALIA
All Australian orders are shipped with Australia Post. Registered post generally takes few working days, longer for rural areas. An Express Post option is available for a small extra. You will be able to select shipping method at checkout. Please note we can not be responsible for actual shipping time. We ship as soon as we can and then Australia Post takes over. Express Post only applies to time in transit, not to our handling time, although we ship as soon as possible. You can check expected delivery times with Australia Post. All parcels are sent from 3166-3168 postcodes. Please also note that all parcels are to be signed for by the customer. If delivery was attempted while there was nobody to sign for the parcel, it is generally transferred to your nearest post office and a card is left behind. If you think delivery takes too long, you can always contact your post office to see if you have any parcels waiting for you. Or contact us and we will trace it for you.
Please note, if you instructed us to leave parcel without signature, you take all responsibility for it. Under no circumstances we will be liable for lost parcels in this case.
Please make sure your address is correct! If item was returned to us due incomplete/incorrect address, you will be charged $10 to re-send it.
SHIPPING OUTSIDE AUSTRALIA
We use Australia Post Air Mail service for all deliveries outside Australia. Exact shipping price is calculated automatically at checkout and will depend on number of items you purchase and your location. We ship worldwide.
Please note — please check if there are any input duties payable in your country! Any duties are outside of our control and NOT included in price.
Normally, Standard AirMail is not trackable by user. We offer fully trackable service as well for a small extra fee.
Please make sure your address is correct! If item was returned to us due incomplete/incorrect address, you will be charged for shipping again to re-send it.